Last updated: 12/05/2024
EfficiEx Refund Policy
Thank you for your purchase at EfficiEx, accessible from https://efficiex.com/. We hope you are pleased with your purchase. However, if you are not entirely satisfied with your purchase for any reason, you may be eligible for a refund under the following conditions.
1. Refund Conditions
Our refund policy lasts for 30 days. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
2. Software Products
For software products, we provide a 30-day money-back guarantee. This guarantee is applicable if you have encountered significant issues that we are unable to resolve. Please furnish detailed information about the problem, including screen captures or other relevant evidence where applicable.
3. Subscriptions
Regarding subscription services, you have the flexibility to cancel your subscription at any time. Should you cancel within the initial 30 days of your subscription, you will receive a full refund. Post the first 30 days, the cancellation will be effective at the end of the current billing cycle, in which case, no refunds will be processed for any preceding months already charged.
4. Process for Requesting a Refund
To initiate a refund request, kindly reach out to us at:
- Email: contact@efficiex.com
- Phone Number: +1(270) 807-8498
- Address: 3445 CLAYS MILL RD, LEXINGTON, KY 40503
Please include your order number, contact details, and the reason for your refund request.
5. Refunds
Upon receipt and evaluation of your refund request, we will send you an email confirming the receipt of your refund request. Subsequently, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.
6. Late or Missing Refunds (if applicable)
If you have not received your refund yet, please reassess your bank account. Following that, contact your credit card company as there may be a delay before your refund is officially posted. Subsequently, communicate with your bank as there could be a processing period before the refund is reflected.
If you have completed these steps and have not received your refund, please contact us at contact@efficiex.com.
7. Sale Items (if applicable)
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
8. Exchanges (if applicable)
We will only replace items that are defective or damaged. If you need to exchange it for the same item, reach out to us via email at contact@efficiex.com.
9. Gifts
If an item was designated as a gift during purchase and dispatched directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be mailed to you.
Contact Us
Should you have any inquiries regarding our Refund Policy, please do not hesitate to contact us at:
- Email: contact@efficiex.com